To be fair, sometimes the blame cannot be solely levied on the host/hostess. I struggled as a hostess many many moons ago, and after working at two different restaurants but encountering the same drawbacks, I knew the service industry was not in my life-long dream career. For starters, I’m an introvert, and for another, I do not react well when people are unjustifiably rude to me. In terms of the restaurants themselves, I had two main issues that I have to hold management responsible for 1. very poor training. No one ever explained how to go about pacing the seating or communicated when they took breaks. Do you want a teenager who has never hosted before to do well, to be more than just a cute, young face? Great, have them shadow someone who knows what they are doing for about a month, especially during the lunch and dinner rushes, not just for a day. 2. Managers double-seating a table during heavy lunch and dinner rushes, then shouldering the blame onto the hostess as they [the management] scurrying off to hide in their office. Management needs to speak with the host first before they jump in and start assigning tables to parties on the list. All they did was make me look foolish and left me with many angry patrons to appease.
I hated it. I hated the lack of training, the lack of support, the waitstaff hating my guts because of the lack of training and the managers stepping in to over-seat a section whenever I went off to get a towel to clean something up or snag extra silverware. Sprinkle in entitled, mean-spirited diners and I am amazed I lasted as long as I did in the service industry. When I say rude diners I mean the guys who hit your in the ass as you walk by (and management does nothing) but they threaten to fire you for standing up for yourself; the girlfriends/wives who give you the stink-eye for daring to approach their partner and politely ask if anyone needed anything; the grandfather who bite my head off when I asked what his 4 or 5-year-old granddaughter wanted to drink only to be met with, “THAT IS MY GRANDSON you stupid b…” Um, pardon me. The angelic face, gender-neutral name, and hair down to his/her waist threw me. How about showing the hardworking stranger some slack? But I digress, to this day I make a point to be as understanding and kind as I can be to anyone doing me a service.
#lifelessons #life #clueless