Well, before it was “Karen” they called a woman who dared to express her righteous opinion about being wronged; being seen but not heard, a bitch. So, what are ya gonna do, right? We can’t be shamed into silence every time we are slighted. We have to say something, even if it results in an unflattering name or thought from the person who wronged us. I mean, seriously, if someone was dodging me over $10k, I wouldn’t think 2x about writing a nasty business review. Call me whatever you want, (Karen, Bitch, Nag), I WANT MY MONEY or the JOB done! I don’t want to be ripped off and be stuck stewing about it.
I had a company that serviced my furnace who, the day after I sold my house (literally no longer owned it), charged me for my annual service fee. This fee applied to priority services, cleaning and maintenance, and discounts on repairs. But I no longer owned a house; no longer needed the service. Ok, fine. I called to let them know the house had officially sold and asked for a refund. Logically, I no longer could use the service because I was moving into a rental at the time. “Oh, I’m sorry we can’t do a refund. Your service is paid in full for the year. No refunds.”
“I don’t think you understand. I can’t use the service and I no longer own the house you have listed as getting the service. I’m living in a rental right now.”
It was a lot of back and forth, but they continued to refuse to refund me the several hundred dollars for a service I could no longer use. After several attempts to get a refund, I finally had enough and left an online review. I accepted I was likely not going to get my $ back and wanted to warn others. While I noted how great the service was when I had it, I warned potential buyers not to get it if they thought they might sell their home at any point. Because the company does not do refunds (prorated or otherwise). Within 24 hours, someone called to let me know I’d be getting a refund and kindly asked I reflect this action in my review. The company might not have liked it, but everything I had stated in the review was honest. I’m guessing someone higher up in the food chain of the business noticed it and took sensible action, making sure I got a refund for the service I no longer needed. I don’t think to argue the logic of getting a refund on a service I can no longer use the day after I’ve been charged (for the year) makes me a Karen or a bitch. It makes me someone who wants their money back.